Customer Support at Fresh Casino
Despite the high-quality development of the website and payment system, users may encounter various problems. Fresh Casino provides its players with technical support services. However, before contacting managers, you should carefully read the casino rules, as you may unknowingly violate them. It is essential to understand that ignorance of the rules does not exempt you from responsibility, and in case of their violations, the support team may not be able to help you.
The bookmaker’s office takes all questions related to the work of the betting service. Difficulties in the work of the site, its inaccessibility, deposit and withdrawal of funds, failures in broadcasts, errors, refusals to withdraw money, and other problems fall within the competence of support.
How to Contact Fresh Casino Support
User support is available in several forms. Keep in mind that each option has its response time.
Request a Call
You can ask support to call you. Head to the live chat and select the “Online call” option. The response time from the specialist varies from 5 to 10 minutes, depending on the workload of the lines.
You can send an email to [email protected] Ensure your letter is as detailed and transparent as possible. Be sure to add a title to the email so that it won’t end up in spam. During working hours, the answer can come almost immediately, but sometimes the wait is up to 12 hours.
By Live Chat
The website has a live chat function with customer support. We recommend using it only for minor problems that don’t need elaborate explanations. First, you must click on the “Live Chat” icon. In the pop-up window, you need to provide personal data if you’re not logged in, then send your message, and wait for a response. Once one of the managers reads your message, they will answer it in real-time.
All options to contact support are available 24/7. Technical support of Fresh Casino is directly interested in the timeliness of resolving any issue that relates to the institution’s performance. Competent staff will help promptly resolve payment difficulties, obtaining bonuses, and other issues. The mobile site and app of Fresh Casino offer the same contact channels as the desktop version.